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IT HealthTrack and NFS
Dr.
Pam Smith, a previous co-owner of National FollowUp Services, Inc. (NFS) is
now the President & CEO of IT HealthTrack, Inc. Along with her husband, Dave
Smith, Vice President & CIO, they have developed a new generation of
follow-up services by blending their areas of expertise. Pam is a
clinician, educator and researcher. Dave’s specialty is information and
communication technology. This change came in response to today’s need
for more analytical sophistication and data security in services that
deal with patient and healthcare information.
Pam
and Dave are building on the 12-year tradition of excellence which began with
National FollowUp Services and has moved forward to IT HealthTrack. They
offer an alternative to an in-house follow up system with its third
party unbiased approach and its excellent staff.
Customer Service
All of
our facilities are familiar with Julie Vance who has been with the
organization for
almost 10 years. Her customer service skills have been appreciated by
ITH clients as she assists them with contract issues, data submission
and telephone support for a variety of questions. She is known for her
friendliness, responsiveness and depth of knowledge. She will now also
be responsible for accounts receivable. Julie will be managing our new
user-friendly invoicing system. You may now expect the same excellent
service in invoicing as you have in other areas of customer service.
Information Technology
Todd Smith is the
Systems Administrator. He has been with the company for four years and has become
involved with many aspects of data and technology management. Todd has earned two
Bachelor degrees from The University at Buffalo; the first being a B.A. and the
second a B.S. from the School of Management with a concentration in MIS.
Marketing
Erin
Smith has been with NFS for over three years and has worked in a variety
of roles from data entry to customer service, while attending college.
Erin will now evolve into her new role as Marketing Specialist as she
has completed requirements to earn a Bachelors of Science from the State
University of New York (SUNY) at Buffalo School of Management. Erin will
be in the unique position of beginning a new job while having years of
experience in company operations.
Clerk/Receptionist
Pat
Petko has been an asset to our staff for over two years in the role of
data entry clerk and telephone receptionist. Pat will continue with many
of the same functions and take on more technologically challenging tasks
with our new data management system. Pat interacts with our nurses on a
daily basis and assist Lynda with preparing the monthly follow-up
assignment.
Family Values – A Family Business
IT
HealthTrack is proud to join the circle of family businesses originating
in Buffalo and Western New York. Our area has many fine family
businesses that have served the needs of our community and provided
employment opportunities for our local residents. Many businesses with
roots in our area have gone on to gain national recognition. Businesses
such as Rich Products, Delaware North, Hunt Real Estate and Wegmans had
their humble beginnings here in Western New York.
Family
businesses, in general, have achieved many successes. Fortune 500
business that are family run include such familiar names as: Gap, Ford
Motor Company, Wal-Mart, Tyson Foods and Hasbro. Among America’s largest
family businesses are: Anheuser-Busch, Marriott International, Levi
Strauss, Estee Lauder, Hallmark Cards, Motorola and S.C. Johnson & Son,
just to mention a few.
While
we do not hold rank with this group of entrepreneurs, we use their names
as an illustration of the success of family businesses and the concepts
of long-term investment and working toward a common goal.
IT HealthTrack is a member
of the Amherst, N.Y. Chamber of Commerce and the Buffalo Niagara
Partnership.
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