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Promote the use of uniform definitions and measures of limitations of
individuals’ daily activities and participation in social roles:
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Protect and secure individually identifiable patient information from
unauthorized disclosure;
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Assess durability of outcomes over time and in each person’s daily
environment;
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Administer valid instruments in a reliable manner by healthcare
professionals with clinical experience;
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Utilize the latest information technology and telecommunications for
innovative services and products;
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Manage healthcare data with integrity and scientific rigor;
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Promote in our staff a work ethic that rewards excellence,
responsibility, and loyalty to our customers and to each other;
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Conduct research activities that contribute to the body of knowledge
in the area of interdisciplinary physical rehabilitation;
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Disseminate information to our customers that evaluates their program
performance, provides a comparison to benchmarks and results in
targeted actions aimed at improving quality of care for individuals
served.
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Assess post-discharge patient functional performance using
standardized instruments with widely accepted measures and established
psychometric properties;
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Collect and aggregate uniform data to establish follow-up benchmarks
for comparisons of outcomes;
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Use
vigilance in the development of methods for data transfer protecting
and safeguarding patient and facility healthcare information;
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Provide telephonic data collection by a professional staff trained in
reliable administration of instruments and sensitive to the privacy of
individuals;
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Produce reports that are timely, relevant and useful for facilities to
monitor their outcomes and identify opportunities for improvement;
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Continually strive for excellence in customers service with regard to
accessibility, knowledge and responsiveness;
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Facilitate our customers’ goals to provide evidence-based practice,
meet standards for accreditation in the area of follow-up and achieve
success with their marketing plans;
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Provide services with demonstrated value when comparing products and
services to costs;
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Develop strategic partnerships with our customers in their quality
improvement programs.
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