If you have received a telephone call from a nurse at IT HealthTrack that means that the rehabilitation hospital or unit from which you or your family member was discharged has made arrangements with our company to perform a follow-up interview to assess your current needs for assistance with daily activities.

This is a demonstration of the hospital’s commitment
to providing quality services.

Some things you should know:

• IT HealthTrack has a contractual agreement to function as a business partner with the hospital

• IT HealthTrack receives from the hospital only minimal information – just enough information to fulfill our contractual agreement

• IT HealthTrack is bound by contractual agreement to safeguard and protect patient information against unauthorized disclosure

• IT HealthTrack is a national leader in telephone data collection of post-discharge functional status for rehabilitation hospitals

• Our nurses performing patient interviews have many years of experience in clinical nursing practice

• The questions our nurses are asking are based on a standardized instrument called the Inpatient Rehabilitation Facility – Patient Assessment Instrument or IRF-PAI

• Data derived from your interview is returned to the facility so that hospital administrators can determine, on average, how independently their patients are functioning three months after being discharged from medical rehabilitation

• Nurses may also have asked you or your family member questions about your satisfaction with certain aspects of the rehabilitation program or facility – this provides you with another opportunity to voice your opinion

• IT HealthTrack provides rehabilitation hospitals and/or units with reports comparing an aggregate of their results or outcomes with that of similar facilities.

If you have any further questions or would like additional information, please contact Dr. Pamela Smith, President of IT HealthTrack by telephone at 716-630-0063 or by email at pam@ithealthtrack.com